DROPSO PRIVACY POLICYLast Updated: May 2026Welcome to Dropso. Your privacy is important to us. This Privacy Policy explains how Dropso collects, uses, stores and protects your information when using our website, mobile applications and delivery services.By using Dropso, you agree to this Privacy Policy.⸻1. WHO WE AREDropso is a UK-based parcel delivery platform connecting customers with independent delivery drivers for local deliveries.Contact Email: hello@dropso.co.uk⸻2. INFORMATION WE COLLECTWe may collect the following information:Personal Information* Full name* Phone number* Email address* Delivery addresses* Profile information* Vehicle details (drivers only)* Identity and verification documents (drivers only)Delivery Information* Pickup and drop-off locations* Parcel descriptions* Delivery notes* Delivery status and timestampsLocation InformationWe may collect live location data from customers and drivers while using the app.Driver applications may collect background location data while drivers are online or actively completing deliveries in order to provide live tracking, navigation, delivery updates and safety features.Device & Technical Information* Device type* IP address* App version* Operating system* Device identifiers* Crash and diagnostic informationPayment InformationPayments are processed securely by third-party payment providers such as Stripe. Dropso does not store full card numbers or sensitive banking details on our servers.⸻3. HOW WE USE YOUR INFORMATIONWe use information to:* Provide delivery services* Match customers with drivers* Process payments* Verify driver identities* Provide customer support* Improve app functionality* Prevent fraud and abuse* Monitor safety and platform security* Send delivery notifications and updates* Comply with legal and regulatory obligations⸻4. LAWFUL BASIS FOR PROCESSINGWe process personal information where necessary to:* Perform our contract with users* Provide requested services* Comply with legal obligations* Prevent fraud and protect users* Support legitimate business interests* Obtain consent where required⸻5. LOCATION DATALocation information is used to:* Enable pickups and deliveries* Provide live delivery tracking* Improve route accuracy* Enhance delivery safety* Support driver dispatchingLocation access can usually be controlled through device settings, although some features may not function correctly without it.⸻6. SHARING INFORMATIONWe may share limited information with:* Delivery drivers* Payment providers* Cloud hosting providers* Analytics and notification services* Law enforcement or regulatory authorities where legally requiredCustomers and drivers may see limited information necessary to complete deliveries, such as names, addresses and contact details.We do not sell personal information to third parties.⸻7. THIRD-PARTY SERVICESDropso may use trusted third-party providers including:* Stripe* Firebase* OneSignal* Google Maps* Apple services* Cloud hosting providersThese providers may process information on our behalf to support app functionality, authentication, payments, notifications, analytics and mapping services.Dropso may send notifications relating to deliveries, account activity, security and service updates.⸻8. DATA RETENTIONWe keep personal information only as long as reasonably necessary for:* Delivery operations* Legal compliance* Fraud prevention* Tax and accounting obligations* Dispute handlingCertain records may be retained where legally required.⸻9. SECURITYWe use reasonable technical and organisational measures to help protect personal information against:* Unauthorised access* Loss* Misuse* Disclosure* AlterationHowever, no system can guarantee complete security.⸻10. YOUR RIGHTSUnder UK data protection laws, users may have rights to:* Access personal information* Correct inaccurate information* Request deletion* Restrict processing* Object to certain processing* Request transfer of data* Withdraw consent where applicableRequests may be sent to:hello@dropso.co.uk⸻11. ACCOUNT DELETIONUsers may request deletion of their account and associated personal information by contacting hello@dropso.co.uk.Some information may be retained where required for:* Legal obligations* Fraud prevention* Tax requirements* Dispute resolution* Safety investigations⸻12. CHILDRENDropso services are not intended for children under 18 years old. We do not knowingly collect personal information from children.⸻13. INTERNATIONAL TRANSFERSSome third-party providers may process information outside the United Kingdom. Where applicable, reasonable safeguards are used to help protect personal information.⸻14. COOKIES & ANALYTICSOur website and apps may use cookies, analytics tools and similar technologies to improve performance, understand usage and enhance user experience.⸻15. CHANGES TO THIS POLICYWe may update this Privacy Policy from time to time. Updated versions will be posted on our website and applications.⸻16. CONTACT USFor privacy-related questions or requests, contact:DropsoEmail: hello@dropso.co.uk⸻